Heart to Home Meals (HTHM) is an established brand in Canada and expanded to the US in 2019. We provide delicious prepared meals delivered directly to our customers homes. At HTHM we believe in providing our valued customers with the highest quality meals at a reasonable price. Our meals are geared towards seniors and prepared with their needs in mind. Not only do we provide our customers with great meals, but an invaluable service as we truly care for the wants and needs of our customers. This goes hand in hand with the outstanding customer service we provide and that our customers deserve and have come to expect from us.

Just as important as our customers are our wonderful employees, without whom we could never accomplish our mission and goals. Our employees are critical to our success and we believe in providing a work environment that is not only safe, caring, and accepting, but also fun and rewarding.

We are seeking individuals passionate about giving back to their community.

The defining characteristics of our Delivery Drivers are that they’re organized, efficient, and able to adjust quickly to the needs of our customers and business. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers. Our customers are predominantly over 75 years of age and rely upon our friendly staff to deliver outstanding customer service.

A refrigerated vehicle is provided to you, you are not required to use a personal vehicle for deliveries.

Key Responsibilities:

• Be an ambassador for the company in delivering exceptional customer service at all times.
• Undertake pre-shift inspection of your van
• Safe driving style to be damage free and economical
• Clean and refuel your van as and when needed
• Make deliveries in a timely manner and contact the office with any discrepancies or delays
• Maintain customer confidentiality
• Pick customer orders when needed in warehouse freezer
• Improve efficiencies and putting them into practice
• Helping the office team where appropriate
• Reporting health and safety, stock quality and mechanical issues

Qualifications and Experience:

Essential:

• Evidence of commitment and stability
• Good attendance and timekeeping
• Completing and submitting paperwork log for each shift
• Driving License in good standing

Desirable:

• Experience within a customer service or care-based role
• Experience of multi-drop delivery role
• Health & Safety training

Personal Qualities:

As one of our team you will be focused on excellent customer service with a caring and empathetic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.

• This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
• To take an active interest in getting to know every customer and become a trusted friend.
• A good listener, you’ll be able to treat every customer as an individual.
• Ability to communicate and relate to people at all levels.
• To enjoy working as a team member and to be passionate about promoting the HTHM product range and service proposition
• Open and honest team player
• Outgoing
• Flexible, highly motivated and committed
• Promote good team work – help others.
• Have a desire to help the team meet the department targets
• Be willing to undertake any training made available

We are hiring multiple people to fulfil roughly 60 hours. This could be multiple Part Time individuals, or combination of Part Time / Full time

Job Types: Full-time, Part-time

Pay: $18.60 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Day range:

• Monday to Friday

Experience level:

• 2 years

Shift:

• 10 hour shift
• 12 hour shift
• Day shift
• No nights

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person